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Welcome to Improove Magento Boilerplate

Here you can find answers to frequently asked questions regarding sauna, steam and infrared.




Sauna heater

How do you choose a heater with the right output?

Your choice of heater will depend on how large your sauna is. Always choose a heater that provides the maximum safety listed output in relation to the size of the sauna. The greater the output in relation to the volume of the space, the easier it is for the heater to heat the sauna and maintain the temperature. It also means that energy consumption is minimized. Sauna volume is calculated by width x length x height.   

Where can I find information about the minimum safety distance for my heater?

Details about minimum safety distances are given in the Owner's Manual/Operating Instructions that come with each heater. Safety clearances are according to the US Sauna Safety Standard, UL 875.

Do I need to have stones in my heater?

Yes; all sauna heaters must be used with the stones provided - for maximum performance and for the creation of soft steam when water is sprinkled on them.

How often should the stones in a sauna be replaced?

That mainly depends on how often the sauna is used. If it's a private sauna that is used twice a week on average, you should replace the stones once a year. As they are used, the stones gradually break down and become more compact. It is therefore important to restack them occasionally to allow the air to flow freely between the stones. 

Good air circulation is required to ensure the heater works properly and to maximize the life of the heating elements. We generally recommend replacing the stones once a year in a public sauna, if it is used once a week on average. Twice a week, twice a year, and so on... The stone compartment in a public sauna, which is used continuously, should be inspected once a month and the stones replaced when necessary.

Where can I find information about what kind of heater I have?

The data rating plate is located furthest down on one of the ends of the heater. This shows what model it is, the serial number, the power rating of the heater and the year/month of manufacture.

Can I pour water onto the heater?

When your heater is hot, you can pour water over the stones to increase the humidity in the sauna. The amount of water you pour on the stones each time will depend somewhat on the size of the heater. One scoop of water intermittently, about 3-5 oz., is fine. If the water runs out of the bottom of the heater, it means that you've poured too much water or the stones are not hot enough. Wait a few minutes before you pour on more.

Should the entire heater be covered in stones?

Tylö's traditional heaters should only have stones in the central compartment, i.e. the two compartments on either side must not covered. Do not place any stones on the grill on top of the heater.

Where can I get spare parts for my Tylö heater?

Contact Tylö US.

My heater has suddenly stopped working or some of the elements are not heating up

First check to see whether a fuse has blown or the circuit breaker has tripped. If that's not the reason, it is likely that the overheat protection has shut the heater off. Tylö's sauna heaters have a temperature limiter built into the switch box at the bottom of the heater. This is tripped automatically if there is any risk of overheating. Always contact a qualified electrician to re-set the temperature limiter if it is not possible to re-set it on the outside of the heater.

What causes the overheat protection to trip?

If the overheat protection trips, it is usually an indication of poor or inadequate ventilation through the heater and the sauna room. Always follow the instructions in the heater manual about the design and specifications for ventilation in the sauna. Contact the Technical Support Department at Tylö US for assistance in trouble-shooting any technical problems you might have. 

Always check the stone compartment if the overheat protection thermostat trips. If the stones have become compact, restack them to allow for the free flow of air between them.

Always contact a qualified electrician to re-set the overheat protection thermostat if it is not possible to re-set it on the outside of the heater.

I have an older model of heater and one of the coils have stopped working. Is it possible to fit new coils in the heater?

Yes, in most cases it's possible to replace the heating coil elements. Contact Tylö US for more information.

Can I replace the control panel on my old heater?

Your heater must be paired with a control that is safety listed for use with your heater. The listed control may still be available. Please contact the Technical Support Department at Tylö US to get help in determining a properly paired safety-listed control/heater. 

My sauna won't heat up - what's wrong?

First check the fuse box to see whether a fuse has blown. Look to see if the heating elements are glowing when the heater is turned on. If none of the elements are glowing, it might be because the heater's overheat protection has tripped. If one or more elements are glowing but one or more is not - you may have a burned out element. Elements can be replaced. Contact Tylö US for assistance in troubleshooting.  

Other factors that affect the heating in the sauna are ventilation, position of the temperature sensor, how well sealed and insulated the sauna is and whether the heater's output is correctly sized for the sauna. 

If everything seems to be in order but the sauna is still not heating up properly, contact the outlet where you purchased the heater or Tylö US.

How should I clean the grill and stone compartment?

We recommend that you clean the grill and stone compartment with just water. Stubborn deposits can be removed by gently rubbing with the abrasive side of a kitchen sponge. We do not recommend using cleaning agents because any residue they leave may cause an unpleasant smell when the unit is heated up.





Control panel

Can I use an old control panel for my new sauna heater?

Sauna heaters must be paired with controls with which they have been safety listed. If the new sauna heater is listed with the control, then it may be used.

Can I place the control panel inside the sauna?

Yes, the control panels Pure and Elite can be installed inside the sauna but at a maximum height of 36 inches from the floor. Follow the instructions given in the manual for each product on installing the control panel inside the sauna room.

Where should the temperature sensor be placed?

Depending on the size and model of the sauna heater, the placement of the temperature sensor can differ. Please follow the instructions given in the Owner's Manual for each heater. 

The sensor cable is too short

The sensor comes with a 16 foot-long cable. If necessary, it can be spliced with a two-wire cable.

Can the sauna be controlled via the internet or mobile phone?

With our Elite control panel, you can control the sauna from a mobile phone or computer using your local WiFi network and our app WellAccess, which is available for both iOS and Android. All our electronic control panels can be remote controlled via clever home systems. 






My Combi heater is not producing steam

The temperature limiter for the steam production function has probably tripped. This sometimes happens when you take a traditional dry sauna without water in the Combi tank because of the radiant heat that is produced. The temperature limiter re-set button is at the bottom of the rear plate on the right-hand side. Press the button until you hear it click. The limiter has now been re-set.

How much water should I have in my Combi heater?

The tanks of the larger Combi heaters hold about 7 liters (7.5 quarts) of water. The heater emits an audible signal when the tank is full. 

Only two of three heating elements come on when my Combi heater produces steam

That's exactly what should happen. One of the heating elements is always disconnected when steam is being produced. If all three came on, the total output would be too great.

My heater shuts down after about 15 minutes

There is probably something wrong with the temperature sensor. If the control panel does not receive the correct values from the temperature sensor, the heater shuts down automatically after 15 minutes. Contact the Technical Support Department at Tylö US for assistance. 




Sauna room

Can I have a window in my sauna?

You can have a window but it must be made of tempered glass which is able to withstand the differences in temperature and will not crack. If the window can be opened, make sure it is always closed properly when the sauna is on.

I'm going to build a sauna and wonder if I can buy a Tylö door and benches?

Of course. We have a range of doors and benches to choose from. Please contact one of our dealers for more information.

Does the wood inside the sauna need to be treated in any way?

You can apply several coats of boat varnish to the door step and handles and the wooden floor or decking. This protects the wood’s finish and provides a beautiful, dirt-repellent surface that always retains its freshness. Please note! The walls and ceiling inside the sauna must not be treated.

If the sauna has been fitted with glass windows or walls, it is advisable to treat the lower strips against the glass with extra care. Condensation often forms here and this can damage the wood. Apply boat varnish to the exposed sections or repeat the oil treatment at more frequent intervals.

It is not possible to have incoming air underneath the heater. Can I have a gap under the door as an air inlet instead?

Yes, that should be fine provided the heater is close to the door. However, there is a risk that the overheat protection in the heater will trip if the sauna does not have an optimal ventilation and air flow. There are so many different ways of building a sauna and it is important, right at the planning stage, to make sure that the air inlet is under the heater and the air outlet is as far away from the heater and incoming air as possible - typically just below the top bench on an opposite wall from the heater. The outgoing air must be fed back to the same space from which the incoming air is drawn. The heater warranty does not cover any problems arising from poor or incorrect ventilation. 

How should I clean my sauna?

To achieve the maximum possible return from your sauna, it is important to keep it clean and attractive. You should therefore clean the sauna regularly. Scrub the benches and floor with a mild detergent or sauna cleaning solution from Tylö US. 

The height inside my sauna is taller than 8 feet. Is that a problem?

All US safety listed heaters have a maximum allowable height of 8', so a sauna must not exceed 8'. A sauna is heated from the top downwards, so if it has a very high ceiling it will take longer to heat up. There is no real benefit in having such height in a sauna unless you're going to have several layers of benches that will fill that space. A lower ceiling will save energy and reduce the amount of time it takes to heat the sauna. Standard interior height is 7', but can be as low as 6'5'' up to 8'.

I'm building a sauna upstairs under a sloping roof. The heater will be on an end wall where the ceiling is lowest. I'm wondering if you need to have at least 75 inches above the entire heater or is it alright if just half the heater is more than 75 inches?

It is important to follow the specified safety distances. If the heater requires a ceiling height of 75 inches, the ceiling height (from floor to ceiling) must be at least 75 inches above the entire heater.




Wood-fired heaters

Does it matter what sort of stones I have in my wood-fired sauna heater?

The stones you have in a wood-fired sauna stove should be larger (4-6 inches in diameter) than those used in electric sauna heaters. Stones that are too small prevent the air from circulating properly and do not become hot enough.

It is important to follow the instructions in the manual for your wood-fired stove about how many stones you need and how to position them in the heater. Always use top-quality stones provided by Tylö with every heater!

What are the ventilation requirements for a wood-fired sauna stove?

The incoming air for a wood-fired stove, unlike an electric heater, must be some distance from the stove. You don't really need an outlet since the chimney acts as the sauna's air outlet.

You can have an outlet vent that will provide ventilation when the sauna is not being used, but remember to close the vent when you're using the sauna.

The glass on the door of my wood-fired stove has broken and I need to replace it.

Please contact Tylö US. It is important to provide them with the name and number of your stove so they know which glass or door to order for your particular model.

Can I reduce the safety distance from my wood-fired stove to combustible surfaces?

In some cases it is possible to reduce the distance by installing metal sheets or fiber cement boards with an air space behind. The installation manual for each model provides instructions on how to do this and states the required safety distances.


Spare parts

Where can I get spare parts?

Contact Tylö US. 



Infrared saunas

How hot does it get in your infrared saunas?

The temperature varies depending on the size of the room and the ambient temperature. The temperature inside an infrared sauna does not matter a great deal because you feel the infrared rays warming your body. Infrared saunas are typically used at 120 degrees F to 140 degrees.

Can I have an infrared sauna made-to-measure?

Yes; in addition to our 7 standard sized IR saunas, we offer custom made infrared saunas. Contact Tylö US for more information.

The smallest is 36'' x 36'' and the largest is 72'' x 56''.

All of our standard infrared saunas are 76-3/8'' high.

How long is the connecting cable to the infrared sauna?

It is 10' long and has a 120 V plug for standard 15 amp or 20 amp household outlets (outlet requirements vary by model).